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Solution Expert

Jul 18, 2023

Are you looking for a job in a fast-paced and dynamic environment with great opportunities to develop your professional skills? Can you act as technical lead for a small group of technical support experts in Salesforce Marketing Cloud? Do you have project management experience? Then you might be the Solution Expert we’re looking for in our Copenhagen office!

What will your day look like?    

As our new Solution Expert, you will be a senior member of the tech team who will lead and support junior colleagues to maintain platform stability and operational performance.    

Your responsibilities will include:

  • Supporting internal team and client users in their use of the Adobe Campaign (ACC/ACS)/ Salesforce Marketing Cloud (SFMC) 
  • Building and configuring journeys, workflows and automations from scratch using best practices
  • Leading user acceptance testing for new development
  • Analyzing customer requirements to determine technical feasibility
  • Project management of operational and enhancement projects 
  • Acting as primary contact between the development team and the Marketing Operations team
  • Participating in daily and weekly meetings with the tech team to align on development roadmap
  • Identifying areas for process optimization and co-leading said initiatives with relevant stakeholders
  • Translating and effectively communicating technical jargon to business units and clients

Who are you going to work with?   

You will join about +300 skilled colleagues in Marketing Operations who are always ready to help each other. We are proud of our easy-going, dynamic, and multicultural environment where we not only work hard together – but are also great at having fun.  

What do you bring to the table?    

You are a proactive and self-motivated individual who pays great attention to detail. This attention to detail will help you troubleshoot common platform issues to ensure operational efficiency. You are not intimidated working to tight deadlines or under pressure.    

Further, we expect that you have:   

  • A Bachelor’s degree, preferably in marketing, communications or computer science
  • Strong written and verbal communication skills in English    
  • +1 year of working experience with Salesforce Marketing Cloud   
  • Advanced technical knowledge and ability to easily understand development tools and processes   
  • Project management experience working with scrum / agile methodology   
  • An ability to identify opportunities and optimize processes  

A digital leader within customer relations  

Wunderman Thompson MAP (Marketing Automation and Personalization) is a unique organization, delivering high-impact digital marketing experiences that enrich and evolve brand-consumer relationships.  
With the brain of a consultancy, the heart of an agency, and the power of technology and data, we work with some of the world’s most admired brands within sport, fashion, FMCG, retail, travel and hospitality, pharma, and finance.  

A global network   

At Wunderman Thompson MAP, we are 700+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds. We represent 40+ nationalities, and we collaborate closely to help our clients inspire and engage consumers on five continents. We are part of the global Wunderman Thompson network of 20,000 colleagues in 90 markets, and we are proud to be the Global Centre of Excellence for personalized customer experience and marketing automation.  

Please note that this job is a full-time position located in Copenhagen and you must have a legal right to work in Denmark.