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Feb 24, 2023

Mandatory requirement: Please apply in English or your application will not be considered. You must have a legal right to work in Canada. This position is a hybrid of both office-based and remote work.

We are searching for our next Marketing Operations Producer for our office in downtown Toronto. In this role, you will be overseeing the daily operations and delivery of high-volume, global CRM campaigns, drive and support optimization projects, track process and technical developments, and work closely together with our global teams in Bangkok, Copenhagen, Lisbon, and San José. 

What will your day look like?  

As a Producer, we will first ensure you are equipped for the role by introducing and onboarding you to our internal processes and ways of working. Once your onboarding has completed, you will become responsible for our daily execution on one or more client teams, owning and driving projects while ensuring delivery on time, budget and with high quality.  
Your responsibilities will include but are not limited to:    

  • Project management and communication to ensure projects are scoped, planned, resourced, and delivered within scope, timelines, and budget in alignment with the Management team
  • Detailed project planning, including the development of project timeline with key milestone deliverables, dependencies and caveats, and report status updates on all assigned client and office tasks/projects  
  • Support the operations team on client needs and ensure high quality of deliverables for campaigns in our marketing platforms 
  • Oversee daily team workload, resource and staff planning, accurate forecasting, incident handling, in collaboration with Operations Managers 
  • Active monitoring of project risks and client requests to identify potential problems and proactively share solutions
  • Ensuring all client feedback is distilled and digested into actionable steps for the appropriate internal team members — organizing feedback for maximum efficiency
  • Establish and support collaboration across team members and embody inclusive, positive, and solution-focused work culture
  • Internal and external stakeholder management on various levels
  • Process ownership, streamlining, and optimization, including reporting progress, blockers, improvements, incidents to the management team in a structured manner

Who are you going to work with?  

You will join about 300+ skilled colleagues in Marketing Operations who are always ready to help each other. We are proud of our easy-going, dynamic, and multicultural environment where we not only work hard together – but are also great at having fun.   
We have offices across the world and the Toronto office was opened in 2019.

What do you bring to the table?  

You are easy-going and proactive with a positive can-do mindset. You work to deliver the best possible outcome despite any challenges that arise. As you will be involved in several projects simultaneously, you are organized and experienced when it comes to prioritizing and adding perspective while paying attention to detail.  
You are a self-starter, have a structured mind, and know how to lead teammates through complex situations or rollouts while maintaining a positive attitude towards both clients and colleagues.  

 Further, we expect that you meet most of the following requirements:  

  • A Bachelor’s degree, preferably in business administration, marketing, or communications   
  • 2+ years of experience in Digital, CRM and/or marketing focus with experience as a project manager/marketing specialist/team lead/coordinator or similar  
  • Experience with CRM systems such as Salesforce, Adobe, Braze 
  • An interest in working with data and technical projects  
  • The ability to work with numbers and run reports such as forecasting
  • Ability to provide feedback to team members for continuous improvement while leading with kindness  
  • A flexible mindset and ability to adapt quickly to the demands of challenging projects  
  • High level of proficiency in verbal and written English
  • Knowledge in Excel, JIRA, SmartSuite

A digital leader within customer relations  

Wunderman Thompson MAP is a world-leading Centre of Excellence that helps large businesses humanise the relationship between the brand and the customer through hyper Personalisation at scale, Marketing Automation and CRM. 
With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric.

A global network

At Wunderman Thompson MAP, we are 800+ technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds. We represent 40+ nationalities, and we collaborate closely to help our clients inspire and engage consumers on five continents.  
We are part of the global Wunderman Thompson network of 20,000 colleagues in 90 markets, and we are proud to be the Global Centre of Excellence for personalized customer experience and marketing automation.  
Please note that this job is a full-time position located in Toronto, Canada and the selection process will be conducted in English.